B2B Technical Helpdesk - Spanish - Penang

This B2B Technical Helpdesk position in Malaysia requires someone proficient in Spanish and English with at least 1–2 years of experience. The role involves first-line customer support, resolving technical issues related to company devices and apps, and collaborating with internal teams. Candidates should be customer-oriented and possess strong problem-solving and analytical skills.

Requirements

• Bachelor’s Degree or higher
• Native-level proficiency in Spanish
• Advanced proficiency in English (written and verbal)
• Minimum 1–2 years of experience in helpdesk, customer service, or technical support
• Ability to multitask and manage time effectively in a high-volume ticket environment
• Experience using CRM or ticketing tools (e.g., Salesforce, Zendesk, ServiceNow)
• Customer-oriented with strong problem-solving and analytical skills
• Computer literate in Microsoft Windows and Microsoft Office