Bilingual (FR/EN) Technical Support Agent

The Bilingual Support Specialist is responsible for resolving customer problems related to Point-of-Sale systems, PC, server applications, and hardware. They will troubleshoot issues, escalate complex problems, and collaborate with various teams to improve team efficiency. The role involves working both on-site and remotely, with flexible shifts including weekends and evening shifts.

Requirements

• Excellent communication and customer service skills
• Excellent troubleshooting and diagnostic skills
• Working knowledge of PCs and Windows operating systems
• Working knowledge of Active Directory, and DOS command line functionality
• Solid understanding of IP architecture protocols
• Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications, (Office 365, Adobe, SAV)
• Experience with remote access software (VPN, Microsoft Terminal Services)
• Knowledge of AS400 technical support (asset)
• Knowledge of Citrix Network Topology
• Ability to work with Excel
• Valid driver’s license
• Some knowledge of AS400 technical support

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs