Bilingual (FR/EN) Technical Support Agent

The Bilingual Support Specialist will resolve customer problems within a retail setting, including troubleshooting hardware, interacting with network analysts, and escalating issues to the team leader. They will also contribute to process improvements and troubleshooting client issues. The role requires a commitment to weekends, evenings, and day shifts.

Requirements

• Excellent communication and customer service skills
• Excellent troubleshooting and diagnostic skills
• Bilingual in French and English is mandatory
• Working knowledge of PCs and Windows operating systems
• Working knowledge of Active Directory, and DOS command line functionality
• Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS) and client/server applications
• Proficient with support tools (PC Anywhere, Citrix)
• Experience with remote access software (VPN, Microsoft Terminal Services)
• Experience with ServiceNow Call Tracking database
• Valid driver’s license

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs