Bilingual (FR/EN) Technical Support Agent

The Bilingual Technical Support Agent is responsible for resolving problems in a timely manner, troubleshooting, and escalating issues. This role involves working with retail stores and home office users, interacting with network and telecommunication analysts, and contributing to team efficiency improvements. Flexibility to work weekends, evenings, and days is required.

Requirements

• Excellent communication and customer service skills
• Excellent troubleshooting and diagnostic skills
• Bilingual in French and English
• Working knowledge of PCs and Windows operating systems
• Working knowledge of Active Directory, and DOS command line functionality
• Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS)
• Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications
• Experience with remote access software (VPN, Microsoft Terminal Services)
• Experience with ServiceNow Call Tracking database
• Valid driver’s license

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs