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Equifax
Bilingual Technical Support
Bilingual Technical Support at Equifax (Toronto, ON). Provide escalated customer support via email, chat, phone for Equifax products. Troubleshoot, document issues, mentor staff. Bachelor's in CS or equivalent required. Growth opportunities.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 18, 2025
The Bilingual Technical Support is responsible for escalated support of clients accessing Equifax products and services via the Internet. They will interact with customers via email, chat, and phone calls to troubleshoot, explain access methods, and gather feedback.
Requirements
- Support customers via email, chat, and phone calls
- Champion customer needs and gather feedback
- Manage related documentation
- Keep up-to-date on product knowledge
- Assist with training and coaching of new employees
Benefits
- Opportunity to work with a wide range of technology
- Chance to work alongside various teams
- Growing business unit with opportunities for advancement
Requirements Summary
Bachelors degree or college diploma in Computer Science or equivalent combination of training and experience
