Technical Support Engineer

The Technical Support Engineer is responsible for guiding customers through critical issues, providing timely and effective case resolution. The role involves troubleshooting technical cases, using skills such as building trust, showing empathy, and excellent communication. The engineer will work with various technologies, including web, chat, email, case updates, and direct telephone support.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Minimum two (2) years customer facing technical support/application support experience
• Ability to troubleshoot difficult technical issues with ease and complexity
• Ability to explain solutions to complex technical problems
• Personal commitment to quality and customer service
• Ability to read basic Java/JavaScript code
• Professional experience in using Splunk
• Working knowledge of database concepts, optimization, queries

Benefits

• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options