Technical Support Engineer

Technical Support Engineer resolves technical cases for customers using ServiceNow software and platform, providing exceptional customer support experiences through various technologies. The role requires a deep understanding of the ServiceNow platform and core functionalities, as well as creative problem-solving and collaboration skills.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• 0-2+ years customer facing technical support experience
• Ability to read basic Java/JavaScript code
• Familiarity with networking concepts and troubleshooting
• In-depth knowledge of Web Services
• In-depth knowledge of email server configurations and protocols
• In-depth knowledge of authentication and authorization concepts
• Familiarity with relational databases
• Ability to explain solutions to complex technical problems
• Personal commitment to quality and customer service
• Ability to speak and read Spanish or Portuguese desired, but not required

Benefits

• Base pay of $87,700 - $136,000
• Equity (when applicable)
• Variable/incentive compensation
• Benefits
• Health plans, including flexible spending accounts
• 401(k) Plan with company match
• ESPP
• Matching donations
• Flexible time away plan
• Family leave programs