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CSG
Billing System Analyst II
Join CSG as a Billing System Analyst II in Bangalore. Leverage ServiceNow skills for system monitoring, automation, and ITSM. Benefits include flexible work options.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 23, 2025
We are looking for a Billing System Analyst-II to ensure the effective operation of software in internal and customer-facing environments. The role involves system monitoring, runtime availability, and effectiveness, including automation and real-time monitoring.
Requirements
- Basic technical expertise on telco, billing, and ITSM tool (Jira or ServiceNow or Remedy)
- Sound communication skills, flexibility, and basic troubleshooting skill in Unix/SQL
- Experience of monitoring via tools, scripts (shell/Perl), and email alerts
- Ability to perform first-cut basic analysis via predefined SOPs
- Experience working with ITSM Tool, Unix/Linux Basic, database (Oracle, MySQL)
- Experience with good communication skills and customer connection
- Experience with basic knowledge on Linux platforms in common scripting languages (Perl, Python, Groovy, Ruby, bash)
- Proficient in English in a business environment
Benefits
- Work from Home, in-office, or hybrid
- Employee Belonging Groups
- Insurance
- Paid Vacation, Volunteer, and Holiday Time Off
Requirements Summary
Bachelor’s degree in information technology, Computer Science, Engineering (Electrical, Software, or Telecommunications) or a related field, 4-6 years’ experience with System monitoring and ITSM processes, Proficient in English in a business environment
