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CSG
Billing System Analyst II
Join CSG as a Billing System Analyst II in Bangalore. Leverage ServiceNow skills for system monitoring, troubleshooting, and customer support. Remote work available.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
July 22, 2025
The Billing System Analyst II is responsible for the effective operation of the software in internal and customer-facing environments, ensuring system monitoring, runtime availability, and effectiveness.
Requirements
- Basic technical expertise on telco, billing, and ITSM tool (Jira or ServiceNow or Remedy)
- Communication skills, flexibility, and basic troubleshooting skills in Unix/SQL
- Experience with monitoring via tools, scripts (shell/Perl), and email alerts
- Ability to perform first-cut basic analysis via predefined SOPs
- Ability to understand customer SLA, prioritize, and manage workflow from start to finish
- Ability to triage and engage with customer and L2/L3 for functional or technical malfunctions
- Ability to communicate issues meaningfully to different stakeholders
- Participation in Operations 24x7 on-call rotation schedule
- Ability to maintain clear shift handover, ROTA, and Escalation matrix
- Ability to capture chronology of events for critical and high alerts
- Willingness to work in rotational 24*7 shifts
Benefits
- Remote work option
- Rotational 24*7 shifts
- On-call rotation schedule
Requirements Summary
4+ years of experience with System monitoring and ITSM processes, basic knowledge on Linux platforms, and proficient in English in a business environment
