Business Analyst - L4

We are seeking a Business Analyst - L4 to work with our customers to understand their requirements, engage with our delivery team to ensure the right solution is proposed, and build domain expertise to contribute to our knowledge repository. The ideal candidate will have experience with ServiceNow, ITIL processes, and business analysis, and will be able to work independently and as part of a global team.

Requirements

• Excellent management and influencing skills
• Full understanding and ability to lead on all ITIL processes
• Able to work independently without significant supervision
• Highly analytical in your approach
• Actively manage application specific enhancements / defects as assigned to the BA
• University Bachelor's degree in the field of computer science, business or related field with minimum of 3-5 years of business analysis and business partnership experience
• Strong ServiceNow stakeholder and customer communication
• Working with the process team to drive out requirements and create user stories
• Working within the Engineering team to articulate technical challenges and opportunities
• Participating and contributing to workshops offering best possible solutions
• Specific ITSM and ITIL experience and exposure
• A strong background as a Business Analyst
• A proactive attitude to development and a willingness to be active in the definition of the ITSM development with our clients

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options