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Pierce Technology Corp
Business Analyst - ServiceNow
Join Pierce Technology Corp as a Business Analyst in Pittsburgh, PA. Leverage ServiceNow for ITSM/ITOM, gather requirements, and train users. 3-5 yrs exp. required.
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Operations Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Certified System Administrator
Job description
Posted on:
October 6, 2025
The Business Analyst will use ServiceNow to streamline and optimize IT service management processes for clients. This role involves gathering business requirements, conducting workshops with stakeholders, translating needs into specifications, and providing training on ServiceNow functionalities. The BA will also stay updated on ServiceNow developments.
Requirements
- 3-5 years of experience as a Business Analyst, specifically with ServiceNow implementations.
- ITSM & ITOM Modules
- FS industry experience (Asset Management clients a big plus).
- Strong communication & stakeholder management skills.
- Certification a+
- Strong understanding of IT service management processes and best practices.
- Experience in gathering, documenting, and managing business requirements.
- Proficiency in creating functional specifications and process documentation.
- Familiarity with ITIL framework (a plus).
- ServiceNow certifications (e.g., Certified System Administrator) preferred.
Requirements Summary
3-5 yrs ITB/ServiceNow experience, ITSM/ITOM modules knowledge, and strong communication skills. Bachelor's degree is required
