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SoftTech Consulting
Business Analyst
Join SoftTech Consulting in DC as a Business Analyst. Leverage your 5+ years of ServiceNow expertise to manage requirements and enhance platform solutions. Benefits include medical, 401K, and PTO.
Consulting
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 12, 2025
Soft Tech Consulting is seeking an experienced Business Analyst to support ServiceNow, MuleSoft, Okta, Box, Socrata, and Zendesk platforms. The role involves collaborating with stakeholders, managing requirements, and ensuring smooth implementation. The ideal candidate will bring strong business analysis expertise and project management skills.
Requirements
- Collaborate with stakeholders to gather, document, and analyze business requirements.
- Develop system documentation, including workflows, user stories, and process maps.
- Facilitate User Acceptance Testing (UAT) and ensure solutions align with business needs.
- Manage project timelines, deliverables, and risks.
- Provide technical documentation, user guides, and training for platform users.
- Conduct data analysis to identify improvement areas and implement solutions.
- Participate in sprint planning, backlog management, and other Agile ceremonies.
- Report project status and updates to stakeholders and leadership.
Benefits
- Medical
- Dental
- Vision
- 401K
- Short Term Disability
- Long Term Disability
- Life Insurance
- PTO
- Paid Holidays
Requirements Summary
Bachelor's degree or equivalent experience. 5+ years of Business Analyst experience, particularly with ServiceNow. Strong project management & Agile methodologies
