BUSINESS APPLICATION SUPPORT SPECIALIST

The Business Application Support Specialist position supports the IT systems for a Seniors Services and Long-Term Care (SSLTC) division within the City of Toronto. The role involves providing technical support, analyzing systems issues, and improving business processes. The role provides insights to improve operational efficiency through technology and delivers training to staff. This position is part of a larger division and supports Toronto seniors in various long-term care facilities.

Requirements

• Post-secondary degree in computer science or a related field
• Experience providing Tier 2 support for enterprise applications
• Experience creating user-friendly business documentation
• Experience documenting business processes, writing reports, and maintaining records
• Experience with ServiceNow
• Strong organizational skills
• Proficiency in Microsoft Office Suite
• Demonstrated experience with ServiceNow
• Demonstrated project management skills
• Strong communication skills
• Ability to work independently and collaboratively
• Familiarity with government legislation

Benefits

• Competitive hourly rate