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ServiceNow
Business Operations Manager - Customer Excellence Group (CEG)
Join ServiceNow as a Business Operations Manager in Dublin. Drive CEG initiatives, leverage AI, and enhance business performance. Strong ops and financial skills required.
The Mothership
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 3, 2025
ServiceNow is seeking a Business Operations Manager to support the Customer Excellence Group (CEG). The successful candidate will partner with senior executives to drive alignment and deliver results, leading cross-functional initiatives and managing business performance reviews.
Requirements
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Extensive experience in business operations, strategy, or program management—ideally in a SaaS, consulting, or professional services environment
- Strong financial acumen—experience managing headcount, budgeting, and business modeling
- Mastery in data storytelling and KPI development; ability to synthesize complexity and communicate with executive presence
Requirements Summary
Experience in AI integration, business operations, and financial management, with strong data storytelling skills
