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Wayfair
Tech Support Engineer
Join Wayfair as a Tech Support Engineer in Galway! Leverage ServiceNow for IT support, asset management, and network troubleshooting. Benefits include growth opportunities and flexible work arrangements.
Direct Hire
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
June 3, 2025
The Tech Support Engineer will provide first-level support to Wayfair employees for all IT-related concerns and technologies, manage assets, and troubleshoot and support Ethernet networks and VPN connectivity.
Requirements
- Proven experience in an IT Helpdesk, Tech support, First Line/ Second Line and/ or IT Service Engineer function
- CompTIA, ITIL, or comparable certification/ educational degree
- Knowledge of managing IT ticketing systems such as ServiceNow and Jira
- Effective communication skills
- Strong problem-solving skills
- Adaptability in working both independently & collaborating within teams
Benefits
- Support for employees on-site and remotely
- Collaboration with teams in Boston, London, and Bengaluru
- Opportunity for growth and learning
- Dynamic challenges and rapid growth
- Equal opportunity employer
- Employee relocation sponsored
- Employee relocation not sponsored
- Paid holidays and time off
- Retirement savings plan
- Health insurance
- Paid time off
- Life insurance
- Disability insurance
- Stock options
- Flexible work arrangements
- Professional development opportunities
- Free snacks and meals
- Company outings and social events
- Recognition and rewards programs
Requirements Summary
1 year of experience in IT Helpdesk, Tech support, First Line/ Second Line and/ or IT Service Engineer function, knowledge of IT ticketing systems, and strong problem-solving skills
