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Ketryx
Tech Support Engineer
Join Ketryx in Vienna as a Tech Support Engineer. Leverage ServiceNow for IT support, ensuring user satisfaction. Benefits include free lunch and team events.
Entry Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
July 29, 2025
Ketryx is looking for a Tech Support Engineer to join their team. The ideal candidate will be passionate about software and making a real impact, with 2-4 years of experience in IT support or similar roles.
Requirements
- 2-4 years of experience in IT support or similar roles
- Proficiency with Google Workspace, Microsoft Office, and macOS
- Experience with identity management/SSO systems
- Experience with ticketing systems (ServiceNow, Jira, Zendesk)
- Clear communication skills with non-technical users
- Documentation skills for creating user guides and procedures
- Solid understanding of networks, security, and device management
- Fluency in English
Benefits
- Free in-office lunch
- Wiener Linien ticket
- Team events
- Yearly company retreats
Requirements Summary
2-4 years of IT support experience, proficiency in Google Workspace, Microsoft Office, and macOS, and fluency in English
