Business SME, Process Management & Customer Journeys

This Business SME, Process Management & Customer Journeys role focuses on upskilling process capability and maturity across ANZ divisions. The role offers coaching, stakeholder engagement, and risk/control management to ensure quality processes deliver value and meet internal/external standards. It is a 12 months fixed term opportunity with a focus on customer journeys and end-to-end process excellence.

Requirements

• Strong coaching and facilitation skills
• Signavio process mapping expertise
• Knowledge of ServiceNow, including risk and control module
• Deep understanding of customer journeys/value chains, end-to-end process management
• Experience in risk management, control frameworks, and regulatory compliance
• Excellent stakeholder engagement and communication skills
• Lean Six Sigma or similar process improvement expertise highly regarded

Benefits

• Flexible working arrangements
• Access to health and wellbeing services
• Discounts on selected products and services