Business Support, Technical Support Engineering

JLL empowers you to shape a brighter way. We are committed to hiring the best people and empowering them to thrive and grow meaningful careers. This position provides technical support to JLL employees in Costa Rica and Mexico, troubleshooting technical issues and resolving network problems.

Requirements

• IT related bachelor's degree
• Understanding of IT hardware (servers, network devices, storage systems)
• Familiarity with DCIM tools (such as ServiceNow), and incident management/ticketing platforms
• Strong organizational skills with meticulous attention to detail and process compliance
• Excellent English communication skills for coordinating with vendors, technical teams, and client stakeholders

Benefits

• Promote a culture of health, safety, and risk management in accordance with JLL and client standards
• Liaising with internal and external technical teams through to request resolution
• Replacing or repairing the necessary parts
• Supporting the roll-out of new applications