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LaSalle Investment Management
Business Support, Technical Support Engineering
Join LaSalle Investment Management in Belen, Heredia as a Technical Support Engineer. Leverage ServiceNow for IT support, troubleshooting, and incident management.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Governance, Risk, and Compliance
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
July 28, 2025
JLL empowers you to shape a brighter way. We are committed to hiring the best people and empowering them to thrive and grow meaningful careers. This position provides technical support to JLL employees in Costa Rica and Mexico, troubleshooting technical issues and resolving network problems.
Requirements
- IT related bachelor's degree
- Understanding of IT hardware (servers, network devices, storage systems)
- Familiarity with DCIM tools (such as ServiceNow), and incident management/ticketing platforms
- Strong organizational skills with meticulous attention to detail and process compliance
- Excellent English communication skills for coordinating with vendors, technical teams, and client stakeholders
Benefits
- Promote a culture of health, safety, and risk management in accordance with JLL and client standards
- Liaising with internal and external technical teams through to request resolution
- Replacing or repairing the necessary parts
- Supporting the roll-out of new applications
Requirements Summary
IT related bachelor's degree, understanding of IT hardware, familiarity with DCIM tools, strong organizational skills, excellent English communication skills
