PNC

Business Systems Analyst Consultant

Join PNC as a Business Systems Analyst Consultant in Strongsville, OH. Leverage ServiceNow expertise in Change, Problem, and Incident Management. Enjoy comprehensive benefits!

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Direct Hire
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Mid-Level
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Change Management
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IT Service Management
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Incident Management
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Problem Management
ServiceNow Certifications (nice to have):

Job description

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Posted on:
 
May 30, 2025

As a Business Systems Analyst Consultant, you will provide solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications. You will analyze, define and document clients' requirements, and revise existing systems logic challenges. You will also provide senior-level consulting services to internal business groups on process improvement projects designed to improve their business results.

Requirements

  • Ability to thrive in a fast-paced environment
  • ServiceNow experience
  • Development capabilities
  • Analytical skills
  • Extensive knowledge of Change Management, Problem Management and Incident Management policies and procedures
  • Excellent organizational and time management skills
  • Ability to document professional and business-friendly status communications for leadership

Benefits

  • medical/prescription drug coverage
  • dental and vision options
  • employee and spouse/child life insurance
  • short and long-term disability protection
  • 401(k) with PNC match, pension and stock purchase plans
  • dependent care reimbursement account
  • back-up child/elder care
  • adoption, surrogacy, and doula reimbursement
  • educational assistance
  • a robust wellness program with financial incentives
  • maternity and/or parental leave
  • up to 11 paid holidays each year
  • 8 occasional absence days each year
  • between 15 to 25 vacation days each year

Requirements Summary

3+ years of relevant industry experience, Bachelors degree, CBAP certification preferred