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PGA TOUR Superstore
Business Technology - Manager, BT Service Delivery
Join PGA TOUR Superstore in Roswell, GA as a Business Technology Manager. Lead IT service delivery, leveraging ServiceNow and ITIL expertise. 8+ years required.
ServiceNow Role Type:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
July 17, 2025
We are seeking a dynamic and results-driven Manager of Business Technology Service Delivery who operates effectively as both a player and a coach. This individual will be hands-on with service delivery while also leading and mentoring a team responsible for technological support across retail environments.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business, or related field—or equivalent experience.
- 8+ years in IT service delivery or support roles, with at least 3 years in a management or team lead capacity.
- Strong working knowledge of ITIL v3 or v4 frameworks; ITIL certification is preferred.
- Experience supporting technology in a multi-site retail environment (preferred: POS, retail networks, kiosks, mobile devices, etc.).
- Hands-on experience with ticketing systems (e.g., ServiceNow, Jira, Zendesk) and reporting dashboards.
Requirements Summary
8+ years in IT service delivery or support roles, with at least 3 years in a management or team lead capacity. Strong working knowledge of ITIL v3 or v4 frameworks. Experience supporting technology in a multi-site retail environment
