Business Technology Support Analyst

Workato is looking for a Business Technology Support Analyst to join its growing team. The role involves managing and evolving internal support operations, ensuring efficient resolution of technical issues, and driving scalable improvements across tools, workflows, and employee experience.

Requirements

• 5+ years in IT Support, Service Desk, or Business Technology roles in fast-paced, high-growth environments.
• Advanced troubleshooting skills across hardware, software, identity systems (e.g., Okta), and productivity tools (e.g., Google Workspace, Slack, Zoom)
• Comfortable using and maintaining ticketing and documentation platforms (Jira, Confluence, ServiceNow) and reporting with tools like Sigma.
• Experience with identity/access management, lifecycle automation, and user provisioning (e.g., SCIM, Google Admin, Okta Workflows)
• Demonstrated success managing and delivering IT projects from scoping and stakeholder alignment to execution and documentation.
• Exposure to or proficiency in automation platforms (e.g., Workato) and scripting (e.g., Google Apps Script, PowerShell)
• Familiarity with support dashboards, service metrics, and tools like Sigma or Tableau.

Benefits

• Vibrant and dynamic work environment
• Multy of benefits
• Self-care