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EY
CBS-BMC-Technology Enablement - BMC Product enablement Generalist - Associate - APAC and UK
EY seeks BMC Product Enablement Associate in Thiruvananthapuram for APAC/UK. Resolve customer queries via ServiceNow, manage tickets, troubleshoot issues, maintain SLAs. Requires 1-2 yrs support experience, PC tech knowledge, English fluency. Learn new tech, grow continuously.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 28, 2025
We are looking for passionate professionals who will be responsible for supporting & managing EY digital products and technologies. Ideal candidate will be someone coming from product/technology support background who have experience resolving customer queries & ensuring that a high standard of customer service is maintained.
Requirements
- Resolve customer queries, ensure high standard of customer service is maintained
- Learn new technology and products and understand the technology landscape
- Work productively whilst maintaining exceptional call/data quality standards
- Monitor their personal support tasks and work that come through via ServiceNow
- Review open tickets assigned to them for updates from requester
- Respond to all updates from requesters within 24 hours
- Trouble shoot and resolve issues in line with agreed SLA’s and individual knowledge
- Escalate tickets to vendor as appropriate
- Escalate tickets to other teams as appropriate
- Escalate tickets to other support staff as appropriate
- Ensure all tickets assigned are updated with description of status
Benefits
- Continuous learning
- Success, as defined by you
- Transformative leadership
- Diverse and inclusive culture
Requirements Summary
1-2 years of customer support experience, good knowledge of PC technologies, excellent written and spoken English language skills
