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EY
CBS-BMC-Technology Enablement - BMC Product enablement Generalist - Associate - APAC and UK
EY BMC Product Enablement Associate (APAC/UK) in Thiruvananthapuram. Support digital products, resolve customer queries via ServiceNow ticketing, troubleshoot issues, manage SLAs. Requires 1-2yrs support experience, PC tech knowledge, English fluency. 24/7 shifts. Learning & inclusive culture.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
Incident Management
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 4, 2025
We are looking for passionate professionals to support and manage EY digital products and technologies. The ideal candidate will have experience resolving customer queries and maintaining a high standard of customer service. The role requires flexibility to work in a 24/7 shift environment, including weekends and holidays.
Requirements
- Resolve customer queries and maintain a high standard of customer service
- Learn new technology and products and understand the technology landscape
- Work productively while maintaining exceptional call/data quality standards
- Monitor personal support tasks and work assigned via ServiceNow
- Troubleshoot and resolve issues in line with agreed SLA's and individual knowledge
- Escalate tickets to vendor, other teams, or support staff as appropriate
Benefits
- Continuous learning
- Success as defined by you
- Transformative leadership
- Diverse and inclusive culture
Requirements Summary
1-2 years customer support experience, good knowledge of PC technologies, excellent written and spoken English language skill
