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BETSOL
CCaaS Support Technical Lead
Join BETSOL as a CCaaS Support Technical Lead in Broomfield, CO. Leverage ServiceNow and contact center tech to ensure system performance. 10+ years IT experience required. Competitive benefits!
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 28, 2025
BETSOL is seeking a CCaaS Support Technical Lead to lead the managed services delivery team supporting contact center technologies, ensuring high availability and performance of critical customer service systems.
Requirements
- 10+ years in IT service management
- 5+ years leading tier 2 support team for contact centers
- Strong experience with: Five9 and Verint ecosystem, Verint QM and WFM, Five9 Omnichannel and Agent Assist, Cloud platforms (AWS, GCP), ITSM processes and tools, ServiceNow, Understanding of healthcare compliance (HIPAA)
Benefits
- comprehensive health insurance
- competitive salaries
- 401K
- volunteer programs
- scholarship opportunities
Requirements Summary
Bachelor's degree in Computer Science, Information Technology, or related field, 10+ years in IT service management, 5+ years leading tier 2 support team for contact centers
