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BETSOL
CCaaS Support Technical Lead
Join BETSOL as a CCaaS Support Technical Lead in Broomfield, CO. Leverage ServiceNow skills to enhance contact center performance. 10+ years IT experience required. Competitive benefits!
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 30, 2025
Lead the managed services delivery team supporting contact center technologies, ensuring high availability and performance of critical customer service systems. Oversee overall service delivery and team performance, manage stakeholder relationships, and drive incident resolution for critical systems.
Requirements
- 10+ years in IT service management
- 5+ years leading a tier 2 support team for contact centers
- Strong experience with Verint Ecosystem, Verint QM, Verint WFM, Five9 Ecosystem, Five9 Omnichannel, Five9 Agent Assist, Cloud platforms (AWS, GCP), ITSM processes and tools, ServiceNow, and Understanding of healthcare compliance (HIPAA)
- Bachelor's degree in Computer Science, Information Technology, or related field
- Relevant technical certifications preferred
Benefits
- Comprehensive health insurance
- Competitive salaries
- 401K
- Volunteer programs
- Scholarship opportunities
Requirements Summary
10+ years IT experience, 5+ years leading a tier 2 support team, strong experience with Verint and Five9 ecosystems
