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BETSOL
CCaaS Technical Support Engineer (T2)
Join BETSOL as a CCaaS Technical Support Engineer in Broomfield, CO. Leverage your ServiceNow expertise and contact center tech skills. Competitive benefits!
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
DevOps
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 28, 2025
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities.
Requirements
- 7+ years in technical support roles
- Strong experience with deep working knowledge of: Five9 and Verint ecosystem, Verint QM and WFM, Five9 Omnichannel and Agent Assist, contact center technologies, cloud platforms (GCP/AWS), Java programming, software architecture, data flow and integration
- Understanding of HIPAA compliance
- ServiceNow expertise
Benefits
- Comprehensive health insurance
- Competitive salaries
- 401K
- Volunteer programs
- Scholarship opportunities
Requirements Summary
7+ years in technical support roles, experience with deep working knowledge of contact center technologies and cloud platforms, understanding of HIPAA compliance
