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BETSOL
CCaaS Technical Support Engineer (T2)
Join BETSOL as a CCaaS Technical Support Engineer in Broomfield, CO. Leverage ServiceNow expertise to support contact center technologies. 7+ years required. Competitive benefits!
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 17, 2025
CCaaS Technical Support Engineer providing technical support and troubleshooting for contact center technologies, focusing on PHI-related systems and critical infrastructure.
Requirements
- 7+ years in technical support roles
- Strong Experience with/Deep working knowledge of: Contact center technologies, Cloud platforms (GCP/AWS), Java programming, Software architecture, Data flow and integration
- Understanding of HIPAA compliance
- Strong troubleshooting skills
- Experience with monitoring tools
- ServiceNow expertise
Benefits
- Comprehensive health insurance
- Competitive salaries
- 401K
- Volunteer programs
- Scholarship opportunities
Requirements Summary
7+ years of technical support experience, strong problem-solving skills, and deep knowledge of contact center technologies and cloud platforms
