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BETSOL
CCaaS Technical Support Engineer (T2)
Join BETSOL as a CCaaS Technical Support Engineer in Broomfield, CO. Leverage ServiceNow skills to support contact center tech, ensuring HIPAA compliance.
Consulting
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
Integration Hub
ServiceNow Certifications (nice to have):
Job description
Posted on:
April 30, 2025
Provide technical support and troubleshooting for contact center technologies, focusing on PHI-related systems and critical infrastructure.
Requirements
- 7+ years in technical support roles
- Strong experience with deep working knowledge of: Verint Ecosystem, Five9 Ecosystem, Cloud platforms (GCP/AWS), Java programming, Software architecture, Data flow and integration
- Understanding of HIPAA compliance
- Strong troubleshooting skills, Experience with monitoring tools, ServiceNow expertise
- Strong problem-solving abilities, Excellent communication skills, Team collaboration, Process-oriented mindset, Customer service focus, Ability to work under pressure, Time management skills
Benefits
- Comprehensive health insurance
- Competitive salaries
- 401K
- Volunteer programs
- Scholarship opportunities
Requirements Summary
7+ years in technical support, experience with Verint and Five9, HIPAA compliance, strong troubleshooting and problem-solving skills
