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Hermès
CDI - Incident Manager H/F
Incident Manager (CDI) at Hermès, Île-de-France. Lead IT incident management using ServiceNow ITSM platform. Requires 5+ years experience, computer science degree, ITIL knowledge, crisis management skills, and English proficiency.
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 8, 2025
To support its strong growth and respond to high requirements in innovation and quality, Hermès Maroquinerie Sellerie (HMS) is embarking on an ambitious transformation of its Information System.
Requirements
- Degree in computer science
- Proven experience (≥ 5 years) in incident management, support, or IT operations, ideally in an industrial or multi-site environment
- Familiarity with ITIL practices and ITSM tools (ServiceNow or equivalent)
- Experience in crisis management and cross-coordination
- Excellent communication, analysis, and organization skills
- Natural leadership, service-oriented, and rigorous
- Professional English (oral and written)
- ITIL certification appreciated
Requirements Summary
Degree in computer science, 5+ years of experience in incident management, familiarity with ITIL practices and ITSM tools
