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Hermès
CDI - ITSM Platforms Manager (H/F)
Join Hermès as an ITSM Platforms Manager in Pantin. Leverage 7+ years of ServiceNow expertise to manage solutions, enhance service desk excellence, and drive project success. ServiceNow certifications preferred.
Direct Hire
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Change Management
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 13, 2025
The CDI - ITSM Platforms Manager will be responsible for managing the ServiceNow solution and its ecosystem, prioritizing and planning evolutions, and ensuring coordination with stakeholders. The candidate will have significant experience with the ServiceNow platform and managing a Service Desk/Excellence.
Requirements
- Bachelor's degree: engineering school or equivalent
- Significant experience with the ServiceNow platform (minimum 7 years of experience)
- Significant experience in managing a Service Desk/Excellence (minimum 7 years of experience)
- Expertise in product management, project management
- Experience in change management (as a Key user, Business analyst, Process Owner or Process manager)
- Ability to animate workshops
- Autonomy, organization, and proactivity
- ServiceNow certifications are highly desirable
Benefits
- Excellent communication
- Negotiation skills
- Persuasion skills
- Listening skills
Requirements Summary
7+ years of experience with ServiceNow, 7+ years of experience in managing a Service Desk/Excellence, expertise in product management and project management
