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Hermès
CDI - Service Delivery Lead (H/F)
Direct Hire
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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ServiceNow Certifications (nice to have):
Job description
Posted on:
March 13, 2025
This Contracted Service Delivery Lead position requires someone to manage and lead the Team Transformation Management (TMA) teams. The role involves anticipating risks, ensuring continuous improvement, supervising support tickets, and monitoring service level indicators. The ideal candidate will have strong communication and problem-solving skills.
Requirements
- Graduate of higher education school
- 3+ years experience in IT field
- 1+ year in team leadership/TMA support or ERP
- Fluent English
Requirements Summary
Higher education degree. 3+ yrs IT field exp. 1+ yrs team leadership or ERP. Fluent English
