General Motors

Change Management & Process Design Lead - HR Foundations

Change Management & Process Design Lead at General Motors, Mexico City. Shape HR processes using ServiceNow workflows. Requires HR degree, 3-5 yrs experience, process mapping skills. Competitive benefits included.

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Direct Hire
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Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
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Change Management
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Human Resources Service Delivery
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IT Service Management
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - Human Resources

Job description

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Posted on:
 
December 2, 2025

As a Change Management & Process Design Lead within the Foundations Enablement organization, you will play a critical role in shaping, optimizing, and enabling end-to-end HR processes that deliver a seamless, efficient, and employee-centered experience. The ideal candidate combines analytical rigor, strong facilitation skills, and a people-centered approach to change.

Requirements

  • Bachelor’s degree in Human Resources, Business, Industrial Engineering, Organizational Development, or related field.
  • 3–5 years of experience in HR process design, HR operations, business process improvement, or organizational change management.
  • Strong understanding of HR service delivery models and employee lifecycle processes.
  • Proficiency with process mapping, documentation, and workflow design tools.
  • Demonstrated experience developing and executing change management plans.
  • Excellent facilitation, communication, and stakeholder engagement skills.

Benefits

  • Generous Paid Time Off
  • 401k Matching
  • Retirement Plan
  • Visa Sponsorship

Requirements Summary

Bachelor's degree in Human Resources or related field, 3-5 years of experience in HR process design, and proficiency with process mapping tools