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Zensar
CIS SERVICE DELIVERY MANAGEMENT-CIS MAJOR INCIDENT MANAGER
Join Zensar as a CIS Major Incident Manager in India. Leverage your 6-8 yrs ITSM and ServiceNow skills to manage incidents, improve processes, and support stakeholders. ITIL cert a plus.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 30, 2025
This role involves proactively managing incident and major incident processes within ITSM, analyzing metrics, improving processes, and providing support to both vendors and customers. The candidate will lead and manage significant incidents, communicate effectively with stakeholders, and utilize ServiceNow for service management.
Requirements
- 6-8 years of experience of Incident, Major Incident & Service request management processes of ITSM
- Experience of leading and managing Major incidents from notification to service restoration
- Knowledge of Service Request Management process
- Strong organization skills
- ITIL V3/V4 certification (a plus)
- ServiceNow expertise
Requirements Summary
6-8 yrs ITSM experience. Major Incident lead and management experience. Service Request Management knowledge. ITIL V3/V4 cert (added), ServiceNow expertise
