ServiceNow

Client Director - Telecommunications

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The Mothership
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Expert/Leadership
ServiceNow Role Type:
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Sales
ServiceNow Modules:
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IT Operations Management
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IT Service Management
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Security Operations
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
October 29, 2025

ServiceNow is seeking a Client Director to manage a defined set of ServiceNow's largest existing accounts. This role involves strategic leadership, relationship management with T-Mobile, and overseeing Solution Sales, Consulting, Support and Professional Services teams. The ideal candidate will drive revenue, build client relationships, and ensure outstanding customer experience.

Requirements

  • 7+ years of experience in client management and account strategies
  • 2+ years of experience as a Client Director or equivalent role
  • Experience in IT Service Management, HR, Security Operations, Customer Service, and IT Operations Management (within software or IT sales organizations)
  • Experience achieving sales targets

Benefits

  • Health plans
  • 401(k) Plan
  • ESPP
  • Matching donations
  • Flexible time away plan
  • Family leave programs

Requirements Summary

7+ years exp. in client mgmt, 2+ years as Client Director, experience in IT or related field is required