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Peraton
Tier I Service Desk Specialist
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
Service Portal
ServiceNow Certifications (nice to have):
Job description
Posted on:
October 29, 2025
Peraton is seeking a detail-oriented Tier I Service Desk Specialist to provide high-quality incident and problem response services. The role involves coordinating with various teams, logging incidents, resolving technical issues, and ensuring a positive user experience, with on-site availability after hours. A detailed understanding of ITIL best practices is required.
Requirements
- High school diploma and 3+ years of IT Service Desk experience.
- US Citizenship and active Secret clearance.
- Familiarity with ITIL framework and incident management best practices.
- Proficiency in ServiceNow or Remedy ticketing systems.
- Strong communication, problem-solving, and customer service skills.
- Ability to work on-site during core hours and participate in on-call rotation.
Benefits
- Overtime
- Shift differential
- Discretionary bonus
Requirements Summary
HS diploma & 3+ yrs IT Support experience. Secret clearance & active Citizenship req. Familiarity with ITIL & ticketing systems needed. Strong comms & problem-solving skills are key
Apply now
Washington
|
District of Columbia
United States
Mid-Level
In-Person
Full Time
51000-82000 USD/year
