Client Education and Knowledgebase Lead

Homecare Homebase is a healthcare software development company focused on mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies. They are seeking a Client Education and Knowledgebase Lead to oversee the development, maintenance, and optimization of their knowledge resources. This role focuses on enhancing employee and client engagement, improving accessibility, and ensuring compliance.

Requirements

• Maintain internal and external knowledgebases to ensure accuracy, relevance, usability, and HIPAA compliance.
• Administer and optimize the Customer Experience Portal within ServiceNow, collaborating with IT to implement enhancements.
• Partner cross-functionally to collect, curate, and organize knowledge for publication across internal and client-facing platforms.
• Review and update existing content to ensure accuracy, consistency, and alignment with brand and regulatory standards.
• Identify knowledge gaps and collaborate with subject matter experts to develop new, high-value content.
• Create, edit, and publish knowledgebase articles, resources, and training materials optimized for searchability and user engagement.
• Monitor knowledgebase and portal performance metrics; implement strategies to improve engagement and case deflection rates.
• Coordinate communication for educational programs ensuring accurate course descriptions, materials, and schedules.