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The Royal Group
Client Services Analyst (TFT 1.0 FTE)
Client Services Analyst at The Royal Group, Ottawa. Provide technical support, diagnose/resolve hardware & software issues. Requires IT diploma, 1-3 years experience, ITIL certification preferred.
Direct Hire
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
November 18, 2025
The Client Services Analyst provides front-line technical support to staff across various hardware and software systems, focusing on diagnosing and resolving routine issues, escalating complex problems, and ensuring timely delivery.
Requirements
- 2 year College Certificate or 3 year College Diploma in computer systems or information technology, or a related field.
- 1-3 years of experience in related field. 2+ years of experience is preferred.
- Certification in ITIL foundation is preferred.
Requirements Summary
2 year College Certificate or 3 year College Diploma, 1-3 years of experience, ITIL foundation certification
