Client Success Manager IV

The Client Success Manager IV role is responsible for ensuring customer security goals are met, providing guidance on improving security programs, and supporting the management and executive team.

Requirements

• 4+ year’s previous experience in Client Success for SIEM services or MDR firm
• Proven ability to lead, mentor and train others
• Experience developing processes and managing projects in a technology-based service organization
• Experience and understanding of SIEM technology operations (Sentinel, Splunk, Elastic)
• Capable of being resilient when facing difficult situations
• Possess practiced situational adaptability in their approach in real time to match the shifting demands of the business and customer situations
• Proven ability to gain the trust of others through honesty, integrity and authenticity
• Think out-of-the-box and energize others with passion, quality and commitment
• Aptitude for technology knowledge, spreadsheet and Salesforce utilization; previous experience with project management tools (ServiceNow, JIRA)

Benefits

• Salary range DOE: level III $90K+; level IV $100K
• Peer training and mentoring with upward mobility
• Health, Dental and Vision plans available first of the month and other benefits available from day 1
• 401K plan
• Gym reimbursement
• Employee Assistance Program
• Life and Voluntary Life Insurance programs