Client Success Manager IV

Proficio is an award-winning managed detection and response (MDR) services provider. We are seeking a Client Success Manager IV to ensure our customers achieve their security goals with our platform and provide guidance on improving their security program for the long term.

Requirements

• 4+ year’s previous experience in Client Success for SIEM services or MDR firm
• Proven ability to lead, mentor and train others
• Experience developing processes and managing projects in a technology-based service organization
• Experience and understanding of SIEM technology operations (Sentinel, Splunk, Elastic)
• Capable of being resilient when facing difficult situations
• Possess practiced situational adaptability in their approach in real time to match the shifting demands of the business and customer situations
• Proven ability to gain the trust of others through honesty, integrity and authenticity
• Think out-of-the-box and energize others with passion, quality and commitment
• Aptitude for technology knowledge, spreadsheet and Salesforce utilization; previous experience with project management tools (ServiceNow, JIRA)

Benefits

• Salary range DOE: level III $90K+; level IV $100K
• Peer training and mentoring with upward mobility
• Health, Dental and Vision plans available first of the month and other benefits available from day 1
• 401K plan
• Gym reimbursement
• Employee Assistance Program
• Life and Voluntary Life Insurance programs