.svg)
State Street
Client Success Rep-1
Join State Street in Burlington, MA as a Client Success Rep-1. Leverage ServiceNow skills to manage Charles River IMS systems, ensuring client satisfaction.
Consulting
Senior
ServiceNow Role Type:
Sales
ServiceNow Modules:
IT Service Management
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
April 28, 2025
Client Success Representative will work with clients to manage production Charles River IMS systems, providing expert level remote management, administration and support. The role involves collaborating with support teams, regular meetings with Relationship Manager, and proactive communication with clients to ensure client satisfaction.
Requirements
- 7+ years of relevant industry experience
- Bachelor’s degree in a technical or analytical discipline
- ITSM (IT Service Management) certification preferred
- Experience with Financial Services Investment Management, Trading or related systems highly preferable ( e.g. Charles River IMS)
- Salesforce / ServiceNow experienced user preferred
Benefits
- Generous medical care
- Insurance
- Savings plans
- Flexible Work Program
- Development programs and educational support
- Inclusion, Diversity and Social Responsibility programs
- Paid volunteer days
- Matching gift program
- Employee networks
Requirements Summary
7+ years of industry experience, Bachelor’s degree in technical or analytical discipline, ITSM certification preferred
Apply now
Burlington
|
Massachusetts
United States
Senior
In-Person
Full Time
120000-187500 USD/year
