Cloud Operations Support Analyst

We are looking for a Cloud Support Analyst to join our team in Manila. The role involves providing patching, deployment, and support for software applications releases, managing incident requests, and determining root cause analysis. The ideal candidate will have a learning agility and be willing to develop their career further.

Requirements

• 1-3 years of experience in cloud computing, with expertise in Azure, AWS, or OCI
• Experience in IT service management and incident management
• Familiarity with ServiceNow product and knowledge of software development life cycle
• Analytical and problem-solving skills, with ability to communicate effectively with customers and technical teams
• Excellent customer service skills, with ability to work in a 24/7 shift pattern
• Experience with automation tools, scripting languages, and cloud security best practices is a plus

Benefits

• Competitive salary
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Opportunities for professional certifications and training
• Flexible working hours
• Opportunities for travel and work experience in other countries