Cloud Operations Support Analyst - Up to 75K, Hybrid BGC - Rotating Shift

We are looking for a Cloud Operations Support Analyst to provide pre and post support for software applications releases, L1-L3 type support to Azure Cloud maintenance related tasks, and manage incident requests within a rotating shift pattern.

Requirements

• Previous hands on experience in Azure Cloud Support, Software, Applications or Helpdesk Teams
• Experience in supporting Cloud technologies
• Excellent communication/organization skills, command of business English
• Experience of dealing with several different client problems each day, researching to find the answers, communicating directly with the client both verbally and in writing
• Experience of reporting technical, functional and operational problems and resolutions to the development team
• Experience in working in multiple time-zones/countries and rotating shift systems to align with business demands
• Excellent analytical and problem-solving skills in order to identify and respond to unexpected or disruptive events
• Must have hands on working knowledge of Microsoft Office Applications with Excel
• Strong educational level or Service Management qualification
• Working knowledge of Service Management products like ServiceNow
• Other non-English languages would be useful
• Knowledge of Cloud Computing and an interest in developing knowledge, achieving certification and developing in this field