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OVHcloud
Cloud Support Agent
Join OVHcloud as a Cloud Support Agent in Reston, VA. Leverage ServiceNow skills to troubleshoot customer issues in a flexible, 24/7 role.
Direct Hire
Mid-Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
Job description
Posted on:
August 13, 2025
OVHcloud US is seeking a Cloud Support Agent to join their Customer Support team. The role involves providing frontline support for customer infrastructures, troubleshooting technical issues, and managing billing concerns. This is a 24/7/365 hybrid position with a flexible schedule and requires customer-centric support and continuous learning.
Requirements
- 3+ years of experience in customer support service for technical products
- 2+ years using a ticketing system (ServiceNow, Zendesk)
- IT degree or equivalent experience
- Excellent written and verbal communication skills
- Strong analytical/problem-solving skills
- Experience with Linux and Windows servers
- Experience with VMware/Hyper V
- Strong knowledge of networking (OSI, Ports, Protocols)
- Experience with operating systems (versioning, installations)
- Experience with command line protocols
- Experience with control panels (cPanel, Plesk)
- LPI Essentials knowledge desired
Benefits
- Flexible schedule
Requirements Summary
3+ years customer support (technical) and 2+ years with ticketing systems like ServiceNow/Zendesk. Bachelor's degree is preferred. Strong technical skills are needed
