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Ameriprise Financial Services
Cloud Transformation and Strategy Operations Manager
Cloud Transformation Operations Manager at Ameriprise Financial, London. Lead IT service delivery & ITSM excellence. Requires Bachelor's, ITIL cert, enterprise experience. Competitive salary, growth opportunities.
Consulting
Entry Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
September 30, 2025
We are seeking a strategic and results-driven Operations Leader to oversee and integrate our IT service delivery, operational excellence, and business relationship management.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field
- Extensive progressive IT experience
- Proven track record in IT service delivery, ITSM process implementation, and managing major incidents in large-scale enterprise environments
- ITIL Foundation certification
- Experience in business analysis, stakeholder management, and bridging technical and non-technical teams
- Strong knowledge of ITIL practices, ITSM frameworks, and service management platforms
- Excellent leadership, communication, and interpersonal skills
- Skilled in translating business needs into technical solutions and driving cross-functional collaboration
- Proficient in data analysis, performance reporting, change management, and continuous improvement
Benefits
- Competitive salary
- Benefits package
- Opportunities for career growth and development
- Diverse and inclusive work environment
- Flexible working requirements
Requirements Summary
Bachelor's degree, extensive IT experience, ITIL certification, and strong leadership skills
