Cluster Lead with German

We are looking for a Cluster Lead with German language skills to manage incident resolution processes, coordinate teams, and ensure communication with stakeholders. The ideal candidate has a bachelor's degree in Computer Science or related field, 5-10 years of experience in a similar role, and ITIL Foundation certification.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field
• Minimum 5-10 years of experience in a similar role
• Proven experience in managing major incidents and problems within IT service environments
• Strong knowledge of incident resolution processes, escalation procedures, and IT service continuity
• ITIL Foundation certification (mandatory); advanced ITIL certifications are a strong advantage
• Excellent command of both spoken and written English and German

Benefits

• Pick your working style: choose from Remote, Hybrid or Office work opportunities
• Early bird or night owl? Our projects have different working hours to suit your needs
• Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
• We want you to stay healthy! Enjoy our Private Health Insurance ⁠– it’s custom-made for you
• A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
• Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families