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Medibank
CMDB Administrator
CMDB Administrator at Medibank, Melbourne. Manage ServiceNow CMDB, Service Mapping & Discovery. Requires CSA certification, ITOM expertise, CI hierarchy knowledge & ITIL Configuration Management skills.
Entry Level
ServiceNow Role Type:
System Administrator
ServiceNow Modules:
Configuration Management Database
Discovery
IT Operations Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Service Mapping
Certified System Administrator
Job description
Posted on:
November 24, 2025
Join Medibank as a CMDB Administrator and play a pivotal role in shaping the backbone of our IT operations. You'll be responsible for managing and maintaining the Configuration Management Database (CMDB) within our ServiceNow platform, ensuring data accuracy and reliability that drives smarter decisions across the business.
Requirements
- ServiceNow Certified System Administrator (CSA) certification
- IT Operations Management (CIS-ITOM) certification
- Hands-on experience with ServiceNow CMDB, Service Mapping, and Discovery
- Strong knowledge of CI Class Hierarchy, Identification & Reconciliation Rules, and CMDB Health
- Expertise in CMDB concepts (CIs, relationships, classes, attributes) and ITIL Configuration Management processes
- Experience integrating CMDB with external tools (e.g., SCCM, AWS/Azure) via APIs/MID Server
- Skilled in debugging Discovery issues, log analysis, and performance optimization
- Excellent analytical, problem-solving, and communication skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Requires ServiceNow Certified System Administrator (CSA) certification, hands-on experience with ServiceNow CMDB, and strong knowledge of CI Class Hierarchy
