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Speedcast
Incident Response Manager
Speedcast Incident Response Manager in Hobart, Tasmania. Manage critical communications incidents using ServiceNow. ITIL certified preferred. Competitive benefits including 4-day work week, PTO, 401k matching, visa sponsorship.
Consulting
Senior
ServiceNow Role Type:
ServiceNow Modules:
IT Service Management
Incident Management
Security Operations
ServiceNow Certifications (nice to have):
Job description
Posted on:
September 26, 2023
The Incident Response Manager oversees the response to critical communications incidents, ensuring efficient and effective resolution. They develop and implement incident response plans, coordinate with various teams, and analyze incident data to identify trends and areas for improvement.
Requirements
- Previous experience in managing incidents in a critical communications environment
- Strong organization, tracking, follow-up and analytical skills
- Excellent problem solver and able to accommodate changing priorities and directions
- Strong interpersonal/relationship skills with the ability to communicate confidently and effectively with both Customers and Senior Management
- ITIL Foundation certification and experience using ServiceNow preferred
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
Requirements Summary
Previous incident management experience, strong organizational and analytical skills, excellent problem-solving skills, and strong interpersonal skills
