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Softtek
CMDB analyst
Join Softtek as a Senior CMDB Analyst in Monterrey. Leverage your 4+ years of ServiceNow expertise to manage CMDB, ITIL practices, and integrations.
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Discovery
IT Operations Management
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Service Mapping
Job description
Posted on:
July 24, 2025
We are seeking a highly skilled and proactive Senior CMDB Analyst to lead the configuration management practice and develop, maintain, and govern the CMDB within the ServiceNow platform.
Requirements
- Highly skilled and proactive Senior CMDB Analyst
- 4+ years of experience working with ServiceNow, including CMDB administration, discovery, and integrations
- Strong understanding of ITIL framework, especially Configuration Management, Change, and Incident Management
- Ability to script and configure within the ServiceNow platform (e.g., Business Rules, Client Scripts, Workflows)
- Experience with data modeling, CMDB normalization, and reconciliation processes
- Familiarity with ServiceNow Service Mapping, MID Servers, and integration best practices
- Proficient in troubleshooting and resolving CMDB-related issues
Requirements Summary
4+ years of ServiceNow experience, ITIL certification, and proficiency in scripting and configuration within ServiceNow platform
