CMDB Manager

Digital Realty is seeking an experienced CMDB Manager to lead and mature the enterprise CMDB strategy, design, and operations. This role is critical in supporting infrastructure insights, operational resilience, and compliance across global data center assets. The ideal candidate will have expertise in ServiceNow and work closely with various teams to ensure accurate data, operational reliability, and strong governance.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related technical field.
• 5+ years of experience managing enterprise CMDBs, with at least 3 years on ServiceNow CMDB.
• Hands-on experience with ServiceNow Discovery, including MID Server configuration and credential management.
• Strong understanding of IT infrastructure (networking, virtualization, cloud services, storage, data center hardware).
• Experience with Service Mapping, Business Services modeling, and dependency mapping in ServiceNow.
• Proficient in CMDB data modeling, CI class structures, and relationship definitions.
• Knowledge of ITIL practices, especially Configuration Management, Change Management, and Incident Management.
• Experience maintaining data accuracy through reconciliation, identification rules, and integration with external sources.
• Familiarity with compliance frameworks relevant to data centers (e.g., SOC 2, ISO 27001) is a plus.
• ServiceNow Certified System Administrator, ServiceNow Discovery Fundamentals, or ITIL v4 Foundation is a plus.

Benefits

• Competitive compensation package
• Excellent benefits
• Supportive and inclusive environment