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Digital Realty
CMDB Manager
Join Digital Realty in Dallas as a CMDB Manager. Lead CMDB strategy using ServiceNow, ensuring accurate CI configurations. Requires 5+ years in CMDBs, 3+ in ServiceNow. Competitive pay and benefits.
Consulting
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Change Management
Configuration Management Database
DevOps
Discovery
IT Operations Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Service Mapping
Job description
Posted on:
September 9, 2025
Digital Realty is seeking an experienced CMDB Manager to lead and mature their Configuration Management Database (CMDB) strategy, design, and operations. This role is critical for supporting infrastructure insights, operational resilience, and compliance, focusing on enterprise data center operations. The ideal candidate will have deep experience with ServiceNow CMDBs and collaborate with various teams to ensure accurate CI configurations.
Requirements
- Bachelor’s degree in Computer Science, Information Systems, or related field.
- 5+ years of experience managing enterprise CMDBs with at least 3 years on ServiceNow CMDB.
- Hands-on experience with ServiceNow Discovery including MID Server configuration and credential management.
- Strong understanding of IT infrastructure (networking, virtualization, cloud, storage, data center hardware).
- Experience with Service Mapping, Business Services modeling, and dependency mapping in ServiceNow.
- Proficient in CMDB data modeling, CI class structures, and relationship definitions.
- Knowledge of ITIL practices, especially Configuration Management, Change Management, and Incident Management.
Benefits
- Competitive compensation package
- Excellent benefits
Requirements Summary
Bachelor's degree. 5+ years experience with enterprise CMDBs (at least 3 on ServiceNow). ServiceNow Discovery experience
