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Apside
Coach ITSM
Coach ITSM at Apside: Guide clients in Service Desk, Incident & Request Management using ServiceNow expertise. ITIL v4 knowledge required. Remote role.
Consulting
Entry Level
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
March 5, 2025
We are seeking an experienced Coach ITSM with extensive expertise in Service Desk Incident Management and Request Management to guide and coach clients in IT Service Management best practices.
Requirements
- Extensive experience in Incident Management and Request Management within a Service Desk environment.
- Hands-on expertise in ServiceNow with a proven track record of implementing ITSM solutions.
- Strong understanding of ITIL v4 best practices and how to apply them in real-world scenarios.
- Experience in guiding, coaching, and mentoring clients or teams.
- Ability to work independently in a remote setting, managing client expectations and delivering effective training.
- Excellent communication skills in English to articulate complex ITSM concepts clearly.
Requirements Summary
2-5 years of experience in ITSM, with hands-on expertise in ServiceNow and ITIL v4 best practices
