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Stryker
Command Center Engineer, CloudOps
Join Stryker as a Command Center Engineer, CloudOps in Bengaluru. Leverage ServiceNow for incident management, ensuring optimal performance of Vocera solutions.
Direct Hire
Senior
ServiceNow Role Type:
Support Specialist
ServiceNow Modules:
IT Operations Management
IT Service Management
Incident Management
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
July 14, 2025
Work as a dedicated Command Center Engineer, CloudOps, to monitor Vocera solutions in hospitals. The role involves overseeing operational health and performance, ensuring exceptional service delivery, and collaborating with teams to troubleshoot and resolve customer issues.
Requirements
- Bachelor's degree in computer science or related field of study
- 6+ years of experience
- 4+ years of experience in a command center or similar environment
- IT Infrastructure & Cloud: Expertise in cloud platforms, system administration, and network management
- Incident Management: Experienced in ITIL and command center operations
- Automation & Scripting: Proficient in Python and Bash for automating tasks
- Essential Monitoring Tools: Proficient in using Zabbix, Datadog, and CloudWatch for infrastructure monitoring
- Ticketing Systems: Strong experience with ServiceNow and Salesforce for incident and request management
- Problem Solving & Communication: Excellent under pressure with strong communication and team collaboration skills
- Flexible Work: Available to work shifts, including nights, weekends, and holidays
Benefits
- Opportunity to work with a dynamic team
- Collaborative work environment
- Chance to develop tools, scripts, and programs to improve customer support
- Flexible work options (Remote, Hybrid, Onsite)
Requirements Summary
6+ years of experience in computer science, 4+ years in command center operations, and expertise in cloud platforms, system administration, and network management
